​

Refund and Cancelation Policy

1. Overview

This Refund & Cancellation Policy outlines how Jays Development (“we,” “our,” “us”) handles cancellations, refunds, and project changes across our services: web design, content creation, photography/videography, and print sales. By purchasing our services or products, you agree to the terms below.

2. Web Design & Development Services

A. Deposits & Payments

• All web design projects require a non‑refundable deposit to secure your start date.

• Remaining balances are due according to the agreed project schedule or contract.

B. Cancellations

• If you cancel before work begins, only the deposit is retained.

• If you cancel after work has begun, you are responsible for payment for all completed work up to the cancellation date.

C. Refunds

Refunds are not provided for:

• Completed work

• Delivered digital assets

• Custom designs already created

• Delays caused by missing content, approvals, or client communication

If we fail to deliver the agreed scope, we will work with you to correct the issue or provide a partial refund at our discretion.

3. Content Creation (Copywriting, Branding, Digital Assets)

• All content creation deposits are non‑refundable.

• Once drafts or deliverables have been sent, refunds are not available.

• If you cancel before any work begins, only the deposit is retained.

4. Photography & Videography Services

A. Retainers

• All sessions and event bookings require a non‑refundable retainer.

• Retainers secure your date and are not transferable.

B. Cancellations

• Cancel 14+ days before the session: retainer is forfeited, no additional fees.

• Cancel within 14 days of the session: full payment may be required due to lost scheduling opportunities.

C. Rescheduling

• One complimentary reschedule is allowed if requested 7+ days before the session.

• Rescheduling within 7 days may require a new retainer.

D. Refunds

Refunds are not provided for:

• Completed sessions

• Delivered galleries

• Missed sessions due to client lateness or no‑shows

If we must cancel due to emergency or unforeseen circumstances, you may choose a reschedule or receive a full refund of all payments made.

5. Print Sales

A. All Print Orders Are Final

Because prints are custom‑made, all sales are final once the order is placed.

B. Damaged or Incorrect Orders

If your print arrives damaged or incorrect:

• Contact us within 7 days

• Provide photos of the issue

• We will replace the print at no cost

Refunds are not provided for prints unless a replacement cannot be produced.

6. Digital Products

For digital downloads, presets, templates, or digital files:

• All sales are final

• No refunds are provided once files have been delivered or accessed

7. Project Delays

We are not responsible for delays caused by:

• Missing content

• Slow communication

• Late approvals

• Third‑party platform issues (Shopify, hosting providers, etc.)

Deadlines may shift if required materials are not provided on time.

8. Service Termination by Us

We reserve the right to terminate a project if:

• Communication becomes unmanageable

• Requests exceed the agreed scope without additional payment

• Policies or contract terms are violated

In such cases, completed work will be delivered and no refunds will be issued.

9. Contact

For questions or concerns regarding this policy:
Jays Development
Email: jay@jays-development.com
Phone: (361) 585-9668
Location: Corpus Christi, TX